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Effective Date: September 30, 2026
Last Updated: September 30, 2026
Zain CRM ("Zain CRM", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business information processed through our website, mobile applications, and Customer Relationship Management services (collectively, the "Services").
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices and rights available to users.
By using Zain CRM, you acknowledge the practices described in this Privacy Policy.
Depending on how you use Zain CRM, we may collect or process the following categories of information.
When an account is created or managed, we may collect:
Full name
Email address
Phone number
Company or organization name
Job title
Profile information
User role and permissions
Language and application preferences
Authentication and account information
Organizations using Zain CRM may create, upload, import, or manage information relating to their business operations and customers, including:
Leads and prospects
Customer and contact information
Names, phone numbers, and email addresses
Buyer and seller information
Properties and real-estate information
Customer requirements and preferences
Sales opportunities and deals
Follow-up activities
Tasks and reminders
Notes and comments
Communication history
Documents and attachments
Assigned employees or sales representatives
Activity and status history
Custom business information entered by users
The exact information stored within Zain CRM depends on how each organization uses and configures the Services.
When you use our website or mobile application, certain technical information may be collected automatically, including:
IP address
Device type
Operating system
Browser type
Application version
Device identifiers where applicable
Login timestamps
Session information
Error and diagnostic information
Security and activity logs
We may collect information about how users interact with Zain CRM, such as features accessed, actions performed, and application performance.
This information may be used to operate, secure, troubleshoot, and improve the Services.
We may use information processed through Zain CRM to:
Create and manage user accounts
Authenticate users
Provide CRM functionality
Manage organizations and their users
Manage leads, customers, properties, and sales activities
Provide tasks, reminders, and notifications
Maintain user roles and permissions
Provide customer and technical support
Maintain application security
Prevent unauthorized access, fraud, or misuse
Monitor application performance
Diagnose technical issues
Maintain activity and audit logs
Improve the performance and functionality of Zain CRM
Communicate important service or security information
Comply with applicable legal and regulatory requirements
We do not sell Customer CRM Data.
Organizations using Zain CRM may store personal information relating to their customers, leads, prospects, employees, property owners, buyers, sellers, and other contacts.
The organization using Zain CRM is responsible for determining what information it enters into the Platform and the purposes for which that information is used.
Zain CRM processes such information primarily for the purpose of providing the Services to the organization.
Organizations using Zain CRM are responsible for ensuring that they have the appropriate authority and lawful basis to collect, use, and store personal information within the Platform.
The Zain CRM mobile application may request access to certain device features when necessary to provide specific functionality.
Depending on the features enabled, these permissions may include:
Camera: To capture and upload photos or documents.
Photo Library / Storage: To select, upload, download, or save files and images.
Notifications: To provide reminders, task notifications, lead updates, and other important CRM alerts.
Contacts: If enabled, to assist users in selecting or importing business contacts.
Microphone: If a feature requires voice notes, audio recording, or related functionality.
Location: Only if a specific Zain CRM feature requires location information.
Permissions are requested only when required by the relevant feature and are subject to the permissions provided by the user through their device settings.
Users can manage application permissions through their device settings.
We may use trusted third-party service providers to operate and support Zain CRM.
These may include providers for:
Cloud hosting
Database infrastructure
File storage
Email delivery
Push notifications
SMS or messaging
Application monitoring
Error reporting
Backup and disaster recovery
Payment processing
Customer support
Third-party integrations enabled by customers
These providers may process information only where necessary to provide their respective services.
We may also disclose information where required by applicable law, legal process, court order, or competent regulatory authority.
We do not sell or rent Customer CRM Data to third parties for their independent marketing purposes.
We use reasonable technical and organizational safeguards designed to protect information processed through Zain CRM.
These safeguards may include:
Secure HTTPS/TLS connections
Secure password hashing
Authentication controls
Role-based access control
Organization and tenant-level access controls
Restricted administrative access
Activity and security logging
Database security controls
Backup procedures
Application and server monitoring
Security updates and maintenance
However, no electronic storage or internet transmission method can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and should immediately report suspected unauthorized access.
Zain CRM is a Software-as-a-Service platform that may serve multiple organizations through shared infrastructure.
We implement controls designed to separate customer environments and prevent users belonging to one organization from accessing another organization's CRM information without authorization.
Access to information is controlled based on the user's organization, account, role, and assigned permissions.
We retain information for as long as reasonably necessary to provide the Services, maintain security, comply with contractual requirements, resolve disputes, and satisfy applicable legal obligations.
CRM information is generally retained while the organization's account remains active.
Following account termination, information may be retained for a limited period to allow account recovery, data export, backup processing, legal compliance, or dispute resolution before being deleted or anonymized.
Information contained in backups may remain for an additional limited period until the relevant backup is automatically deleted according to our backup retention procedures.
9. Account Deletion
Users or authorized organization administrators may request deletion of an account where applicable.
Account deletion requests can be submitted by contacting:
Certain information may be retained where necessary to:
Meet legal obligations
Prevent fraud or abuse
Resolve disputes
Maintain security records
Enforce contractual rights
Where an individual user's account belongs to an organization, certain CRM records created by that user may remain part of the organization's business records after the user's account is removed.
Authorized organizations may request or use available functionality to export their CRM information.
Customers are responsible for exporting information they require before closing their Zain CRM account or before the applicable retention period expires.
Zain CRM may send service-related communications such as:
Account notifications
Security alerts
Password reset messages
Task reminders
Lead or CRM notifications
Administrative messages
Important changes to the Services
Certain operational communications are necessary for providing the Services and may not be treated as optional marketing communications.
Where marketing communications are sent, users may be provided with an appropriate method to opt out where required.
Zain CRM may allow organizations to connect external services such as:
Email providers
WhatsApp or messaging platforms
Telephony services
Payment services
Marketing platforms
Property portals
Cloud storage providers
Other third-party APIs and services
When an organization enables a third-party integration, information may be exchanged with that provider as necessary to provide the requested functionality.
The third party's own privacy policy and terms may apply to information processed by that service.
Our website and web application may use cookies and similar technologies to:
Maintain authenticated sessions
Remember user preferences
Maintain security
Provide application functionality
Monitor application performance
Understand how the Services are used
Where required by applicable law, users will be provided with appropriate choices regarding non-essential cookies.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request information regarding how your data is processed
Request a copy or portability of your information where applicable
If your information has been entered into Zain CRM by an organization, such as an employer, real-estate company, or other Zain CRM customer, privacy requests relating to that CRM information should normally be directed to that organization.
Zain CRM may assist its customers in responding to valid privacy requests where appropriate.
Zain CRM and its service providers may process or store information in countries other than the country where the user or customer is located.
Where required by applicable data-protection laws, appropriate safeguards will be used for international transfers of personal information.
Zain CRM is intended for professional and business use and is not intended for children.
We do not knowingly provide Zain CRM accounts directly to children.
If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address the situation in accordance with applicable law.
Zain CRM may introduce artificial-intelligence or automated features to assist users with CRM activities.
Where such features process Customer Data, appropriate information regarding the processing, applicable third-party providers, and available controls will be provided where required.
Customer CRM Data will not knowingly be provided to third-party AI providers for unrelated independent purposes without appropriate authorization or safeguards.
If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable measures to contain and mitigate its effects.
Where required by applicable law, affected customers, users, or relevant authorities will be notified.
We may update this Privacy Policy from time to time to reflect changes to Zain CRM, our business practices, technologies, legal requirements, or security practices.
When we update this Privacy Policy, we will update the "Last Updated" date shown at the beginning of this document.
Where required, we may also notify users of material changes through the application, email, or another appropriate method.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Zain CRM
Email: privacy@zaincrm.com
Website: https://zainatm.com/
Address: Cairo, Egypt
Country: Cairo, Egypt
For privacy-related requests, please include sufficient information to allow us to identify your account and understand your request.